Wiley-Blackwell

Preface . . ix
Acknowledgments . . xv

Chapter 1 Introduction to the Balanced Scorecard . . 1
Chapter 2 Adapting the Balanced Scorecard to Fit the Public and Nonprofit Sectors . . 25
Chapter 3 Before You Begin . . 46
Chapter 4 Training and Communication Planning for Balanced Scorecard Success . . 82
Chapter 5 Mission, Values, and Vision . . 105
Chapter 6 Strategy: The Core of Every Balanced Scorecard . . 130
Chapter 7 Strategy Maps . . 150
Chapter 8 Performance Measures, Targets, and Initiatives . . 209
Chapter 9 Creating Alignment by Cascading the Balanced Scorecard . . 256
Chapter 10 Linking Resource Allocation to the Balanced Scorecard . . 276
Chapter 11 Reporting Results . . 286
Chapter 12 The City of Charlotte: A Balanced Scorecard Success Story . . 312
Chapter 13 Sustaining Balanced Scorecard Success . . 330

Appendix The Importance of Terminology and a Balanced Scorecard Glossary . . 343
Index . . 353

Preface . . xiii
Internet Fraud Tree . . xvii

Chapter 1 PHANTOM FIGURINES . . 1
Chapter 2 FROM RUSSIA WITH LOVE? . . 13
Chapter 3 BEHIND A SMOKE SCREEN . . 21
Chapter 4 CARS, CARDS, CHEMICALS AND CRAYONS . . 31
Chapter 5 SMALL-TOWN BOYS . . 43
Chapter 6 DANGEROUS DIET . . 51
Chapter 7 THE SUBURBAN SPOOFER . . 59
Chapter 8 DON'T MESS WITH TEXAS . . 69
Chapter 9 HOT WIRE . . 81
Chapter 10 A BUSINESS WITHIN A BUSINESS . . 89
Chapter 11 DOUBLE PLAY . . 97
Chapter 12 THE eBAY-FRAUD BROTHERS . . 105
Chapter 13 NOT-SO-PRECIOUS METALS . . 113
Chapter 14 THE COOL-CASH SYNDICATE . . 125
Chapter 15 DASTARDLY DESIGN . . 133
Chapter 16 THE RECKLESS CLERK . . 141
Chapter 17 CLOSE QUARTERS . . 151
Chapter 18 PLAYING WITH FIRE . . 161
Chapter 19 HACK, PUMP AND DUMP . . 171
Chapter 20 DANGEROUS LEARNING CURVE . . 179
Chapter 21 THE SHERWOOD BOYS . . 187
Chapter 22 THE BROKEN NEST EGG . . 197
Chapter 23 ONE MORE LAP TO GO . . 207
Chapter 24 DEATH AND TAXES . . 217
Chapter 25 KEEPING IT ALL IN THE FAMILY . . 225
Chapter 26 NO SECURITY IN ONLINE ADVANCE FEES . . 237
Chapter 27 THE G.I. HACKER . . 245
Chapter 28 THE WRONG SUSPECT . . 253
Chapter 29 DRIBBLING ON THE INTERNET . . 261
Chapter 30 BEHIND THE MASK . . 269
Chapter 31 ONLINE PHARMACY . . 279
Chapter 32 THE PORN PROCUREMENT PROCESS . . 291
Chapter 33 GAMBLING ON A PROFIT . . 299
Chapter 34 THE SOLITAIRE TRADER . . 309
Chapter 35 THE BIG BROTHER HE NEVER HAD . . 315
Chapter 36 WANTED: YOUR MONEY . . 325
Chapter 37 THE BUSINESS OF MAKING MONEY . . 333
Chapter 38 FAILURE TO DELIVER . . 341
Chapter 39 CYBER PSYCHO .. 349
Chapter 40 DRAG QUEENS AND DRUGS . . 359
Chapter 41 WIRE TRANSFERS FROM NOWHERE . . 369

Glossary . . 379
Index . . 383

Introduction . . 1

Application Domains
1 Genome Projects of Model Organisms . . 5
2 The Human Genome Project . . 41
3 Genetic Discases . . 61
4 Pharmaceutical Bioinformatics and Drug Discovery . . 105
5 Agri-Food and Genomics . . 127

DNA Technologies
6 Genomic Mapping and Positional Cloning with Emphasis on Plant Science . . 145
7 Sequencing Technology . . 165
8 A DNA Microarray Fabrication Strategy for Research Laboratories . . 209

Potein Technologies
9 Two-Dimensional Gel Electrophoresis and Mass Spectrometry for Proteomic Studies: State-of-the-Art . . 223
10 Proteome Analysis by Capillary Electrophoresis . . 253
11 Using the Molecular Biology Data . . 263
12 Tools for DNA Technologies . . 285
13 Tools for Protein Technologies . . 309
14 Structure Information . . 329
15 Genomic Data Representation through Ethical, Legal and Social Issues Images - MAGPIE as an Example . . 345
16 Interaction Databases . . 365
17 Ethical Aspects of Genome Research and Banking . . 381
18 Genomics - Five Years from Now . . 397

Index . . 407