Statistics and performance measures for public library networked services
Autor
John Carlo Bertot, Charles R. McClure, Joe Ryan
Place of publication
Chicago
Publisher
Publication date
2001
Location
Table of Contents
Acknowledgments . . xi
1 Introduction . . 1
2 Recommended Statistics . . 6
3 Reommended Composite and Performance Measures . . 28
4 User Assesment . . 38
5 Managing Data Collection and Use . . 50
6 Choosing Electronic Measures: Some Issues Consider . . 62
7 Extending the Use of Statistics and Measures for the Networke Environment . . 75
Appendixes . . 81
References . . 97
Index . . 101